Customer Complaint Letters

lc-1000 Response to Customer Complaint– Use this letter to respond courteously and professionally to virtually any customer complaint, whether regarding a product or service problem. Its warm, yet business-like tone makes clear your commitment to customer satisfaction by letting your customer know you are concerned about the situation, that you will examine the issue, solve the problem, if warranted, and investigate ways to avoid similar problems in the future. It does not commit you to specific action, although you can easily add such language to the body of the letter.

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Please notify us should you inadvertently receive more than one copy of the same letter in a single order; we will refund the cost of the duplicate letter to your credit card account. We regret that we are unable to offer refunds for any other reason.